PRIVACY AND SECURITY
If users have questions or concerns regarding this statement, or feel that Upstream has not complied with the Policy, they should first contact firstname.lastname@example.org.
STORAGE AND USE OF USER INFORMATION
Upstream stores information as described below that could be used to identify users ("Personal Information") on the Upstream servers for the sole purpose of providing the Upstream service. Upstream also stores certain non-personally identifiable information using log files.
The following paragraph describes the Personal Information collected on Upstream servers: email address, name and mailing address, telephone number and usage records.
COMMUNICATIONS FROM THE SITE
UPDATES AND NOTIFICATIONS
The email address and phone numbers of users are used to deliver updates and notices related to the service opted in by the users. Users also have the right to opt in or opt out of communications related to such services as, but not limited to, high scores, new application launches, promotions, Upstream contests and events. Upstream may also collect the account holder's cell phone number if the account holder opts in to SMS services.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if the service is temporarily suspended for maintenance, Upstream might send users an email or SMS message. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Upstream communicates with users on a regular basis to provide requested services. In regards to issues relating to their account, Upstream replies via email or phone, in accordance with the user's wishes.
Occasionally, Upstream' site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose information. The requested information typically includes marketing or product feedback information and, in some cases, optional contact and / or demographic information. If provided, contact information may be used for testimonials or to request additional feedback information. Users will be advised and given an opportunity to consent or opt-out of such uses. Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of Upstream services. Users' Personal Information is not shared with third parties unless Upstream provides prior notice and the choice to users. Though Upstream may use an intermediary to conduct these surveys or contests, the intermediary may not use users' Personal Information for any secondary purposes.
Upstream does not intentionally collect or use personal information about individuals under the age of 13. Consequently, use of this web and mobile internet site and all related services by children under the age of 13 is strictly prohibited. Upstream reserves the right to delete, move, edit, refuse to post or take other appropriate action with respect to any messages, information or files which Upstream, in its sole discretion, deems objectionable or otherwise in violation of the terms and conditions of this Agreement.
Upstream may use users' Personal Information to generate aggregated information that does not allow the user to be personally identified or contacted. Aggregated Information shows user activity as a whole rather than on an individual basis and may be used by Upstream to provide insight on the usage of the Upstream services.
WEB AND MOBILE INTERNET SITE ACTIVITY
Like most standard Web and mobile internet sites, Upstream stores and uses web server log files. These files include anonymous information about web browsers, such as internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users' movement in the aggregate, and gather broad demographic information for aggregate use. Such log files are not linked to Personal Information through the Upstream service.
Upstream will not share any information provided by users, except as follows:
Aggregate Information (non-personally identifiable)
Upstream may use users' Personal Information to generate aggregated information relating to activity on Upstream services. This aggregate information does not allow the user to be personally identified or contacted and shows user activity as a whole rather than on an individual basis. This information is shared with relevant Upstream customers and partners.
When Upstream Discloses User Information
In the event Upstream goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' Personal Information will, in most instances, be one of the assets transferred. Users will be notified via email prior to a change of ownership or control of their Personal Information. If, as a result of the business transition, the users' Personal Information will be used in a manner different from that stated at the time of collection, users will be given a choice to decline such different use.
This Web or mobile internet site contains links to other sites. Please be aware that Upstream is not responsible for the privacy practices of such other sites. Upstream encourages its users to be aware when they leave the Upstream site and to read the privacy statements of each and every Web site that collects Personal Information. This privacy statement applies solely to information collected by the Upstream web and internet mobile site.
Upstream employs security measures in order to prevent the loss, misuse, unauthorized access, theft and alteration of Personal Information under Upstream's control. However, no transmission over the Internet can be guaranteed to be completely secure. Consequently, Upstream, its affiliates, subsidiaries, service providers and their respective officers, directors, employees and agents do not represent, warrant or guarantee that Personal Information will be protected against misuse, loss or alterations and do not accept any liability for Personal Information submitted to or collected by them nor for your or third parties' use or misuse of Personal Information.
CORRECTING/UPDATING/DELETING/DEACTIVATING PERSONAL INFORMATION
If a user's Personal Information changes (such as phone, email address or cellular phone number), the user may update this information on the Upstream website or on their cellular phone. If a user no longer desires to use Upstream's service, Upstream provides a way to delete/deactivate users' Personal Information. Account deletion/deactivation can be done by contacting us at email@example.com
NOTIFICATION OF CHANGES
Last Revised Date: June 9, 2009